Intercontinental Bank Plc | Customer Care

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CORPORATE OFFICE

Intercontinental Plaza
Danmole Street, off Adeola Odeku
PMB 80150
Victoria Island , Lagos, Nigeria
Tel: +234-1-2773300-99
+234-1-2772000
Telex: 28644, 28572, 28767 ICBANK
Fax: 234-1-2622981.

Customer Care

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Dear Customer,
Your Satisfaction is our ultimate goal. Your comments and suggestions on our staff and services will go a long way in helping us to continuously make you happy. Please take a few minutes to complete the form below. Thanks for your time.

On a scale of 1-5, where 1 is bad and 5 is excellent, how would you rate our people and service?

1. Parking Lot

2. Security Men Conduct

3. Premises and Banking Hall

4. Staff appearance and attitude

5. Communication with customer

6. Turnaround time (Time taken to serve you)

7. Understanding and satisfying your needs

8. General knowledge of staff on products

9. Accuracy of your transaction e.g. No cash shortage

10. Delivery and regularity of statement of account and advices

11. Overall satisfaction as a customer

Your Name
Your Account Number
Telephone
Email Address
Comments