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Frequently Asked Questions

FAQs: Internet Banking
  • Can I access my account online
  • How do I get access to my account online
  • Is my Internet Banking safe to open in a cybercafe?
  • I print my statement on the Internet Banking?
  • Can I transfer money from one account to another online?
  • What is a transaction code?
  • What else can I do with my Internet Banking?
  • I have exhusted my cheque book, can I make a request for a new one online?
  • forgotten my password, what do I do?
  • Can I attach all my accounts to my Internet Banking?


    Q: Can I access my account online

    A: Yes! With our robust Internet Banking Solution, you will have access to your account 24/7.

    Q: How do I get access to my account online

    A: Go to your branch and complete the online banking application form, then you will be given a Loginid and Password. These will enable you have access to your account online.

    Q: Is my Internet Banking safe to open in a cybercafe?

    A: Yes, it is safe, just keep your Login ID and Password secured


    Q: I print my statement on the Internet Banking?

    A: Yes

    Q: Can I transfer money from one account to another online?

    A: Yes, but you will need a transaction code.

    Q: What is a transaction code?

    A: A transaction code is a code that will enable you to make your transfer online. Even if you compromise your login details, your fund is still secure.

    Q: What else can I do with my Internet Banking?

    A: Check Account details, Check account summary, Funds transfer, print statement, maintain beneficiary details, initiate standing instruction etc.


    Q: I have exhusted my cheque book, can I make a request for a new one online?

    A: Yes

    Q: forgotten my password, what do I do?

    A: Contact the nearest branch of Intercontinental Bank for a password reset by writing a request


    Q: Can I attach all my accounts to my Internet Banking?

    A: Yes, including your Mastercard account, Domiciliary account and investment accounts.

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